Need to return one of our products? Follow our simple procedures:
- Call customer service at (303) 761-9600 to obtain a Return Authorization number.
- Ship the product back to us, insurance is recommended.
- Be sure to include a return address and telephone number.
- We will process the return and contact you, once we have determined the issue.
Please note that the following conditions may apply:
- Most items sold by Rapid Products may be returned within 30 days of delivery for a full refund.
- We'll also pay the return shipping cost if the return is a result of our error.
- Exchanges can not be made unless you received a damaged, defective, or incorrect item.
- All returns must have a Return Authorization number or Rapid Products will refuse them. To obtain please call customer service at (303) 761-9600.
- Returns can also be facilitated through our website.